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Our Services

Five tightly scoped service lines designed around the realities of accredited laboratory operations.

01

Internal Auditing Services

Ensure Compliance, Boost Performance

Our internal audits go beyond box-ticking. We benchmark your laboratory's processes against the exact clauses your accreditation body will assess, surface latent nonconformities, and hand you a remediation roadmap that's practical on the lab floor.

Standards covered
ISO/IEC 17025ISO 15189ISO 13485SANAS TR criteria
What's included
  • Pre-audit scope and clause-by-clause checklist
  • On-site audit covering technical and management requirements
  • Detailed audit report with findings classified by severity
  • Root cause analysis for major nonconformities
  • Corrective action plan with realistic timelines
  • Close-out verification visit
How we work
Independent assessors
Lead auditors with technical signatory experience across chemistry, microbiology and medical pathology disciplines.
Risk-based sampling
Audit depth weighted toward your highest-impact methods, instruments and customer-facing reports.
Evidence-grade reporting
Findings traced to specific clauses, records and observations — defensible in front of any external assessor.
Practical close-out
We help your team write corrective actions that withstand effectiveness review, not just close the finding.
Best for
  • Labs preparing for SANAS assessment
  • Annual internal audit cycle requirements
  • Post-incident process verification
Outcomes
  • Confidence going into SANAS assessments
  • Reduced major nonconformities at external audit
  • Clear management visibility of QMS health
02

Quality Management Implementation

Implement Effective and Reliable Solutions

We build quality management systems that your team will actually use. Every document, procedure and record is shaped around the way your lab really operates, not pulled from a generic template library.

Standards covered
ISO/IEC 17025:2017ISO 15189:2022ISO 13485:2016ISO 9001:2015
What's included
  • Quality manual and policy framework
  • Standard operating procedures (SOPs) for all technical methods
  • Document and record control system
  • Calibration, maintenance and validation schedules
  • Management review and risk register templates
  • Staff orientation and rollout plan
How we work
Built around your scope
Every SOP, form and policy is written against the methods, instruments and reference materials you actually use.
Lean documentation
We avoid over-engineering — fewer documents, clearer ownership, easier to keep current.
Embedded with your team
Workshops and co-authoring sessions ensure staff understand and own the system, not just sign it off.
Digital-ready structure
Document hierarchy and naming conventions ready for LIMS, eQMS or SharePoint deployment.
Best for
  • Labs pursuing first-time accreditation
  • Facilities expanding their accredited scope
  • Organisations consolidating multiple lab QMSs
Outcomes
  • Accreditation-ready QMS in 12–16 weeks
  • Staff adoption with minimal disruption to operations
  • Scalable framework that grows with new scope items
03

Accreditation and Certification Support

Achieve Accreditation with Confidence

We sit beside you from application to award. Whether you're targeting SANAS for ISO 17025, ISO 15189 medical accreditation, or ISO 13485 certification for medical devices, our consultants know what assessors look for — and what they overlook.

Standards covered
SANAS (ISO/IEC 17025)SANAS (ISO 15189)ISO 13485 certificationGLP / GMP alignment
What's included
  • Accreditation readiness assessment
  • Application package preparation and submission support
  • Mock assessment simulating the formal visit
  • Witness audit preparation and coaching
  • Assessor day on-site support
  • Post-assessment corrective action management
How we work
Assessor's perspective
Our consultants have sat on both sides of the table — we know exactly what triggers findings.
Application package review
Scope statements, method validations and personnel CVs pre-screened before submission.
Full mock assessment
Realistic simulation including opening meeting, technical witnessing and closing debrief.
Assessor-day attendance
On-site shadow support to interpret questions and coach responses in real time.
Best for
  • First-time accreditation applicants
  • Re-assessment cycles with previous nonconformities
  • Scope extension applications
Outcomes
  • First-time accreditation success rate above industry average
  • Shorter close-out periods after the formal assessment
  • Clear scope statements that survive assessor scrutiny
04

Training and Competency Development

Empower Your Technical Team

Accreditation rests on demonstrated technical competence. Our training programmes are built for working lab teams, with practical exercises drawn from real scope items rather than generic case studies.

Standards covered
ISO/IEC 17025 clause 6.2ISO 15189 clause 6.2ISO 19011 auditingMeasurement uncertainty (GUM)
What's included
  • Customised course material for your scope
  • Instructor-led workshops (on-site or virtual)
  • Practical assessments and competency records
  • Certificates of completion for each delegate
  • Competency matrix templates for ongoing tracking
  • Post-training Q&A support window
How we work
Lab-specific content
Worked examples and exercises drawn directly from your methods and instruments.
Qualified facilitators
Trainers with both standards expertise and bench-level technical experience.
Competency evidence
Each delegate leaves with assessable records suitable for accreditation files.
Flexible delivery
Half-day, full-day or modular formats — on-site, virtual or blended around shift work.
Best for
  • New analyst onboarding programmes
  • Internal auditor qualification
  • Annual competency refresh cycles
Outcomes
  • Demonstrable, audit-ready competency records
  • In-house internal auditors and technical signatories
  • Faster onboarding of new technical staff
05

Ongoing Compliance Support

Stay Audit-Ready, Always

Accreditation isn't a one-off project. Our retainer keeps your QMS healthy between formal assessments — catching drift, supporting corrective actions, and keeping you ahead of standard revisions.

Standards covered
Ongoing ISO/IEC 17025 surveillanceISO 15189 surveillance cyclesISO 13485 surveillanceRegulatory updates (SAHPRA, SANAS)
What's included
  • Monthly compliance health-check call
  • Quarterly document and record audit
  • Standards-update bulletins relevant to your scope
  • Ad-hoc consultation hours (response within 48h)
  • Annual management review facilitation
  • Pre-surveillance assessment readiness check
How we work
Named consultant
A dedicated lead who knows your scope, history and team — no repeated onboarding.
Standards horizon scanning
Alerts on upcoming revisions (e.g. ISO 15189:2022 transitions) with impact analysis.
Corrective action coaching
Help drafting root cause analyses and effectiveness checks that hold up at surveillance.
Predictable budget
Fixed monthly retainer with transparent scope — no surprise project quotes.
Best for
  • Accredited labs between assessments
  • Small labs without dedicated QA staff
  • Multi-site organisations needing consistency
Outcomes
  • No surprises at surveillance assessments
  • Continuous improvement actually closed out
  • QMS that stays current as standards evolve
06

ISO 14001 Environmental Management

Improve Environmental Performance & Compliance

We help organisations design and embed an ISO 14001 Environmental Management System that fits the way they actually operate — identifying environmental aspects, controlling significant impacts, and meeting legal and regulatory obligations across South African and international jurisdictions.

Standards covered
ISO 14001:2015National Environmental Management Act (NEMA)Waste, water and air quality regulations
What's included
  • Environmental aspects and impacts register
  • Legal and regulatory compliance register
  • Environmental policy, objectives and targets
  • Operational controls and emergency preparedness procedures
  • Internal audit programme and management review templates
  • Certification readiness assessment
How we work
Site-specific aspects register
Built on real walk-downs and process maps — not generic templates.
Legal compliance built in
Applicable South African and international environmental law tracked against operational controls.
Integrated with QMS / OHS
Designed to plug into existing ISO 9001 and ISO 45001 systems for combined audits.
Measurable objectives
Environmental targets defined with KPIs that management can actually track.
Best for
  • Manufacturing, mining and chemical operations
  • Construction, engineering and energy companies
  • Municipalities, waste management and laboratories
Outcomes
  • ISO 14001 certification readiness
  • Reduced environmental incidents and regulatory exposure
  • Improved resource efficiency and stakeholder confidence
07

ISO 45001 Occupational Health & Safety

Build a Safer, Compliant Workplace

Our ISO 45001 implementation embeds a risk-based occupational health and safety system tailored to your hazards and workforce — meeting the Occupational Health and Safety Act and aligning with international best practice.

Standards covered
ISO 45001:2018Occupational Health and Safety Act (OHSA)Mine Health and Safety Act (where applicable)
What's included
  • Hazard identification and risk assessment (HIRA) register
  • OHS policy, objectives and legal compliance register
  • Safe work procedures and PPE matrices
  • Incident reporting, investigation and corrective action system
  • Worker consultation and participation framework
  • Internal audit and management review programme
How we work
Risk-based controls
Hazards prioritised by severity and likelihood — resources spent where they reduce real risk.
Worker participation
Practical consultation mechanisms that satisfy clause 5.4 without bureaucratic overhead.
Incident learning loop
Investigation and corrective action workflows that close out and demonstrate effectiveness.
Integration-ready
Combines cleanly with ISO 9001 and ISO 14001 for single integrated management system audits.
Best for
  • Manufacturing, construction and mining operations
  • Laboratories and healthcare facilities
  • Engineering, logistics and service organisations
Outcomes
  • ISO 45001 certification readiness
  • Lower incident rates and improved safety culture
  • Demonstrable legal compliance with OHSA and related regulations